Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

We offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We understand that you're eager to receive your order. Here's what you can do:

  1. Check your tracking information: Once your order is shipped, you'll receive an email with a tracking number. Use the tracking link provided to see the current status of your package.

  2. Check the estimated delivery date: Sometimes, orders may arrive later than expected due to unforeseen circumstances such as weather delays or high shipping demand.

  3. Contact customer service: If your order is significantly delayed and the tracking information hasn't updated, please reach out to our customer support team, and we'll look into the situation for you.

Do you deliver on public holidays?

Our delivery services are generally unavailable on public holidays, as our couriers typically observe these days off. Orders placed during public holidays will be processed the next working day. We recommend placing your order in advance if you need it by a specific date to avoid delays due to holiday closures.

If you have any specific concerns about delivery timing, please feel free to contact our customer support team.

Do you deliver to my postcode?

Yes, we deliver to most areas, but to confirm whether we deliver to your postcode, please use our postcode checker available at checkout. Simply enter your postcode, and the system will let you know if delivery is available in your area.

If you’re unsure or encounter any issues, feel free to contact our customer support team, and we’ll be happy to assist you.

How long does it take for my order to be delivered to my door?

The delivery cycle is different for different products. The self-operated products on this site will be marked with delivery time. Please refer to the platform announcement for the delivery time of off-site products.

Do I need to be there to sign for delivery?

For most deliveries, a signature is required to ensure the safe arrival of your order. If you're unavailable at the time of delivery, our courier may leave a card with instructions for rescheduling or collecting your package from a nearby location.

In some cases, you may be able to provide delivery instructions or authorize a no-signature delivery at your own risk. Please check the options available during checkout or contact our customer support for more information.

Online store of household appliances and electronics

Due to the size, weight, and nature of household appliances and electronics, we have specific delivery guidelines to ensure your products arrive safely and efficiently:

  1. Large Appliance Delivery: For items such as refrigerators, washing machines, or large TVs, we offer specialized delivery services that include careful handling and placement in your home. Our team will schedule a delivery time with you in advance to ensure someone is available to receive the item.

  2. Installation Services: If your purchase includes installation (e.g., washing machines, ovens), our delivery team can assist with setup. Please ensure the space is ready for installation, and any old appliances are removed if necessary. Installation services may incur an additional charge.

  3. Delivery Restrictions: For bulky items, deliveries may not be available in certain remote areas. Our system will notify you during checkout if your location is eligible. You can also contact customer support to confirm availability.

  4. Signature Required: All deliveries of large or high-value items require a signature upon arrival to ensure your order reaches you securely.

  5. Delivery Timeframes: While we strive for prompt delivery, shipping times for larger items may take longer due to logistical requirements. We'll provide a delivery estimate at checkout and keep you updated on the status of your order.

If you have any specific concerns or requests regarding the delivery of your appliance or electronics order, please contact our customer support team for assistance.

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